Return Policy

Refund Policy
If you are not satisfied with the item, Please be sure to contact us by email first guyunluckycrystal@gmail.com we will respond to your email promptly.

We accept order cancellations before the product is shipped or manufactured. If the order is cancelled, you will receive a full refund. If the product has already been shipped, we will not be able to cancel the order.

Time Limit: 1 day after order payment

Return and Exchange Policy
-We hope you will enjoy the merchandise you ordered and we will gladly accept returns or exchanges of unwanted or defective merchandise within 30 days of the date you receive the item and sign for it.

• The item must be unused, undamaged and in its original packaging with all original tags, ensuring that all items in the package are intact! Otherwise, the buyer will be responsible for all costs incurred and no refunds will be issued.
• Buyer is responsible for return shipping costs, we will deduct $5 for shipping costs when returning the item, return shipping costs will be deducted from the refund.

Here is our return address:
Contact: guyunluckycrystal@gmail.com
Address: 6-505, Quansheng Garden, Danan Street, Yuchuan District, Hohhot, Inner Mongolia, China
China

+8613847196697
Postal Code: 010000

Merchandise that does not meet these criteria will not be returned.

Again, if you are not satisfied with the goods, Please be sure to contact us by email first guyunluckycrystal@gmail.com will communicate about the refund and we will reply to your email promptly.

Refunds (where applicable)

Upon receipt and inspection of your return, we will send you an email notifying you that we have received your returned merchandise. We will also notify you if the refund is approved. If approved, we will process your refund and automatically credit your credit card or original payment method within a certain number of days.

Delayed or Missing Refunds (if applicable)

If you have not yet received your refund, please check your bank account again first.
Then contact your credit card company, it may take some time for your refund to officially arrive. Next contact your bank. Refunds usually take some processing time to arrive. If you have done all of the above and still have not received your refund, Please be sure to contact us by email first guyunluckycrystal@gmail.com

Depending on where you live, the time it takes for an exchange product to reach you may vary. You should consider using a traceable shipping service or purchasing shipping insurance.

Refund arrival time: Paypal refunds arrive within 5 business days from the date we receive the return. Credit card refunds arrive within 5-15 business days from the date we receive the return.

Aouti Bracelet energy questiong: Guyun Lucky Crystal energy healing bracelets combined with the law of natural laws of the universe, they need time to show their energy, so please trust us, the changes will happen subtly with time.